Service charter

WorkCover’s Service charter outlines the standard of service you can expect to receive when you contact us.

It also includes information on where to find out more about:

  • Questions you may have in relation to your premium or claim
  • Steps you can take if you are unhappy with our services
  • Your rights and responsibilities, as well as your obligations in relation to the South Australian Workers Rehabilitation and Compensation Scheme (the Scheme)

WorkCoverSA Service Charter

Please visit Employers Mutual's website to view their Service Charter

Please visit Gallagher Basset's website to view their Service Charter

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