Employers Mutual is WorkCover’s claims agent, which manages claims from registered employers on WorkCover’s behalf.

Workers compensation is the core business of Employers Mutual.

Employers Mutual was established in 1910 and has been handling workers compensation continuously since that time.

It currently operates claims management services in the New South Wales market, totalling more than the current South Australian market. This is made up of claims under management on behalf of WorkCover NSW, the New South Wales Treasury Managed Fund (the New South Wales equivalent of South Australia's Crown exempts) and Coal Services.

In 1987, Employers Mutual commenced providing workers compensation management services for WorkCover NSW. It consistently has been ranked the number one performer by WorkCover NSW, outperforming the scheme average for seven successive years.

It has sustained this performance during a period of strong growth. (Reflecting its performance, in recent years the levy under management has grown by an average of 25 per cent each year).

It also has played specific contracted roles in helping improve claims management for the Coal Mines Services Insurance fund which is owned by the Minerals Council and the Construction, Forestry, Mining and Energy Union (CFMEU) in NSW.

Employers Mutual contact details:

Level 15, 26 Flinders Street, Adelaide SA
GPO Box 2575, Adelaide SA 5001
Phone switchboard: (08) 8127 1100
Toll free: 1300 365 105 (for country or interstate callers)
Website: Employers Mutual
Early reporting phone: 1300 303 267

SafeWork SA is responsible for administering and enforcing occupational health, safety and welfare and certain industrial relations laws in South Australia. SafeWork SA encourages employers and workers to work together to achieve a safe and healthy workplace. The best results are achieved when everyone in the workplace is involved in developing a risk management approach to eliminating and controlling health and safety hazards.

Call SafeWork SA to report serious workplace incidents and dangerous occurrences on 1800 777 209 (24-hour service).

For general enquiries, call 1300 365 255.

Legal firm Minter Ellison continues to be the principal provider of advice and representation services to WorkCover in relation to claims issues.

During 2008-09 we worked in accordance with our established dispute resolution plan (including dispute management and strategic litigation), which focuses on collaborating with Employers Mutual and Minter Ellison to minimise inappropriate and unnecessary litigation and reduce dispute durations and costs. We also have a focus on strategies to minimise claim disputes, thereby ensuring the claims management focus is on return to work.