We revised the interpreting and translating policy in consultation with our Access and Equity and other key stakeholders in 2010 to ensure the policy is up-to-date. Our interpreting and translating policy aims to improve customer service and communication by providing guidelines on the use of interpreting and translating services. The policy applies to the following groups:

• WorkCover staff
• Claims managers employed by our agent, Employers Mutual
• Rehabilitation providers
• Other service providers on behalf of WorkCover

Interpreting and translating policy [886KB]
Interpreter declaration form [785KB]
Guidelines on how to use the interpreters declaration form [428KB]
Correspondence phrase in community languages [1755KB]
Guidelines for correspondence phrase [46KB]

Where there is no equivalent experience for a blind or visually-impaired user, we offer information in an alternative format such as braille, audio, CD, e-text and large print.

If you require any information from our website in braille, audio, e-text or large print please call WorkCover and we will do our best to meet your request.

WorkCover: 13 18 55, or TTY: (08) 8233 2574 (deaf or have hearing/speech impairment)

Click here to view the accessibility page

We are pleased to release the third Disability action plan (DAP) which has been aligned with WorkcoverSA’s 2008-2011 Strategic plan. The DAP relates in particular to the following two key critical success factors (CSF) within our strategic plan:

• CSF1 – Return to work: Ensuring effective rehabilitation, compensation and return to work and the community
• CSF4 – Stakeholder satisfaction: Improving stakeholder satisfaction

Disability action plan 2008-2011 [473.87 KB]

Disability action plan 2008-2011 (rich text file) [73.01 KB]

Access and equity in South Australia's occupational health, safety, welfare and injury management system - Historical record July 1997 - June 2004 [145KB]

WorkCoverSA is committed to ensuring our workers rehabilitation and compensation scheme is responsive to the rights and needs of our diverse population. WorkCover has been integrating access and equity principles and practices across the business since 1997.

Access and equity consultancy services are available to:

• Employers and their representatives
• Workers and their representatives
• Our claims agent, Employers Mutual and case managers
• Rehabilitation service providers

WorkCover’s Stakeholder Relations Unit provides expert advice and consultancy services along with the development of partnerships with various organisations.

For more information contact Equity Services on 8238 5709.

Access and equity in South Australia's occupational health, safety, welfare and injury management system - Historical record July 1997 - June 2004 [145KB]

All sessions are free. For more information or to join a mailing list of up coming sessions contact Equity Services on 8238 5709.

Topics

How to work with interpreters
Access and equity in the workers rehabilitation and compensation system
Aboriginal and Torres Strait Islander cultural awareness
Managing complex cases – focus on CLDB claims
Afghan culture
African cultures
Vietnamamese culture
Cultural competencies for human services in a multicultural society
Disability awareness and the Disability Discrimination Act
Brain injury awareness
Equal Opportunity Act

Participants

Claims managers
Rehabilitation providers
WorkCover staff
Staff of the Workers Compensation Tribunal
Ethnic community workers and leaders
Interpreters and translators

Providers can notify WorkCover if they speak a language other than English and we can then include this information on CUram (our claims management system).

Bilingual professionals are an important way of delivering services to injured workers in their preferred language and with an understanding of cultural issues. Bilingual providers are not required to be interpreters or translators and may still require professional interpreters to be present at meetings and to translate written information.

For more information call WorkCover's Equity Services Manager on 8238 5709 or email equityservices@workcover.com

Definition

Racism at work may take various forms, including physical violence, bullying, name-calling and more subtle discrimination like not promoting someone simply because of their race.

Workplace issues

As an employer, you have a responsibility to ensure your workplace is free of any discrimination, racism or violence.

While you may not be able to influence what your employees think and believe, you can take reasonable steps to control how they behave at work.

There are laws in South Australia that make it unlawful to engage in racial discrimination in the workplace or to encourage, incite or permit racist acts to occur.