Accounts are to be submitted within six weeks of service.
Accounts for services displaying the information set out below will allow for prompt and efficient processing of accounts.

• Worker's surname and given name/s
• Claim number, if known
• Employer name, if known
• Invoice number
• Consultation commencement time
• Brief description of the injury to which the services relate
• Name of the provider who delivered the service, their provider number and clinic details
• Australian Business Number (ABN)*
• Each service for which payment is sought itemised separately with:
• date of consultation/attendance/service
• service item number in accordance with the relevant fee schedule
• meaningful service description in accordance with the relevant fee schedule
• duration of service in hours/minutes where required by the service described in the relevant fee schedule
• charge for the service in accordance with the relevant fee schedule
• total charge for invoiced items.

All amounts listed in the published fee schedules are exclusive of GST. If applicable, WorkCover will pay to the provider an amount on account of the provider's GST liability in addition to the GST exclusive fee. Suppliers should provide WorkCover with a tax invoice where the amounts are subject to GST.

Case managers are unable to pay on 'account rendered' or statement invoices. Payment will be made, where appropriate, on an original account or duplicate/copy of the original.

Case managers are unable to pay accounts for services rendered until a claim is determined, unless the service was ordered by Employers Mutual, the self-insured employer or WorkCover.

Payment for services, including reports, will not be made in advance.

Accounts that do not meet these standards may be returned to the provider for amendment.