Whether you are making a suggestion or making a complaint, you can expect us to:
- resolve any concerns or complaints fairly and as quickly as possible
- respect your right to make a complaint
- treat you reasonably
- treat you as an individual
- provide a complaint process that is accessible and easy to understand
- respect your privacy
- give you information that you can rely on
- offer you a professional service
- keep any information we hold about you confidential and in accordance with legislative requirements
- be accountable for what we do
- keep you informed of proposed actions, expected timeframes and the progress of the resolution of your complaint.
We expect you to:
- ask questions about anything you do not understand
- be truthful
- cooperate with requests for access and information.