There are a number of sources of information for employers and workers regarding compensation claims and return to work planning.
Claims agent
If you are an injured worker the first point of contact for information or advice on the progress of your claim, or decisions relating to compensation and return to work is your claims agent.
If a worker or their employer is unhappy with the service provided by our agent, contact WorkCover for advice or make a complaint.
SA Unions workers compensation service launched
This free and confidential service is backed by more than 100 years of union expertise and experience and will enable workers to continue to have their cases managed independently.
The workers compensation service is a real asset to SA Unions and workers and will enable SA Unions to constantly strengthen our knowledge of the workers compensation system and find ways to improve the treatment of injured workers and assist their healthy and safe return to work.
SA Unions
46 Greenhill Rd, Wayville, SA 5034
Phone: 1800 677 687
Fax: 08 8279 2219
Email: Workers Compensation
Web: www.saunions.org.au
Worker and employer associations
Injured workers and employers also have an opportunity to contact a wide range of independent organisations to discuss workers rehabilitation and compensation issues.
Please note: while we recognise the role these groups play in providing advice WorkCover is unable to endorse the specific advice they may provide to injured workers and employers.
General enquiries for workers
SA Unions, Workers Compensation
Phone: 1800 677 687
General enquiries for employers
Business SA, Workers Compensation
Phone: (08) 8300 0000
WorkCover Ombudsman
If you have a problem relating to the operation of the WorkCover Scheme, you can contact the WorkCover Ombudsman, who runs an independent office set up to investigate complaints. The Ombudsman can implement the 'safety net' for injured workers, testing the reasonableness of decisions to stop weekly payments. To contact the Office of the WorkCover Ombudsman please phone (08) 8463 6593, email owo@saugov.sa.gov.au or www.wcombudsmansa.com.au.
Download 'WorkCover Ombudsman' fact sheet
Injured worker support groups
Injured Worker Support Group
PO Box 781, Noarlunga Centre SA 5168
Contact: Mike Ebrey - Chairperson
Mobile: 0411 294 768
Email: Mike Ebrey
Injured and Disabled Workers Support Group
PO Box 154, Para Hills SA 5094
Phone: (08) 8255 8117
Fax: (08) 8255 8117
Work Injured Resource Connection Inc.
PO Box 17, Welland SA 5007
Phone/Fax: (08) 8410 0121
Email: WIRC
Working Women's Centre
1st floor, Station Arcade, 52 Hindley Street, Adelaide SA 5000
Phone: (08) 8410 6499
Fax: (08) 8410 6770
Toll free: 1800 652 697
Office of the Employee Ombudsman
GPO Box 2461, ADELAIDE SA 5001
Contact: Gillian Drummond - Project Officer
Ph: (08) 8207 1970
Fax: (08) 8207 1937
Email: Office of the Employee Ombudsman
Web: www.employeeombudsman.sa.gov.au