Injury reporting
Workers should report all injuries to their supervisor within 24 hours of an incident occuring, regardless of whether a claim is lodged. Employers must forward all claims to the agent within five days of receiving them.
Serious injuries or workplace fatalities should also be reported to SafeWork SA (formerly Workplace Services - Department for Administrative and Information Services.) These incidents are investigated by Workplace Inspectors under the Occupational Health, Safety and Welfare Act 1986.
Decisions on claims
Decisions on individual claims and case management issues are made by our claims agent, Employers Mutual. When considering the circumstances of an individual claim, case managers are guided by the Injury and Case Management Manual. This guide is produced by WorkCover to provide consistency in the interpretation of South Australian law and Workers Compensation Tribunal decisions.
Employers Mutual are the sole claims agent for South Australia. The day-to-day handling of individual claims, rehabiliation and case management is carried out by Employers Mutual under a contract arrangement managed by WorkCover SA.
For general information on claims processes view the lifecycle of a claim section. For information on your individual circumstances contact your case manager or Employers Mutual.
Rights of appeal
Decisions regarding claims or levy may be disputed by workers or employers.
In the event that a disagreement on a claim can not be successfully resolved by our agent, it can be referred to the Workers Compensation Tribunal for conciliation or decision.
Decisions regarding levy may also be subject to appeal by employers.